Service for all PARA USA and Para-Ordnance firearms will now be done at its new home in the Charlotte, North Carolina area
Effective June 1, 2010 all firearms being returned to PARA USA for any purpose should be sent to the new company headquarters in Pineville, North Carolina. The relocation of its Customer Service Center to the Charlotte area is part of the continuing consolidation of PARA’s operations to its new North Carolina home. Now getting a return authorization number for service is quicker than ever.
Returning a firearm to PARA is easy, all the owner needs to do is call PARA’s Customer Service Department to request a return authorization number. All firearms being returned to the Pineville headquarters must have a return authorization number to insure that they are quickly and efficiently directed to the proper department. All firearms shipments should have a clear and concise letter with them explaining the reason they are being returned.
PARA USA has the best service policy in the firearms industry with its Lifetime Gold Medallion Service Policy for all original owners of PARA and Para-Ordnance firearms purchased after January 1, 2001. Having the Customer Service Center located at its headquarters facility will mean improved turnaround time if a PARA owner should need to have his firearm serviced.
MAKE SURE THAT THE FIREARM AND ANY MAGAZINES ARE UNLOADED. DO NOT SHIP ANY CARTRIDGES WITH A FIREARM.
Starting, Tuesday, June 1, 2010 all firearms being returned to PARA USA need to be shipped to its headquarters in Pineville, North Carolina.
PARA Customer Service is open from 9 AM to 5 PM (EST) and may be reached at 704-930-7600. The address for PARA USA, Inc. is 10620 Southern Loop Blvd., Pineville, NC. 28134.
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